Callbacks & reception
Capture the administrative request, assign the callback commitment and prepare the next step for the responsible role.
AI for Primary care
Call answered.Request still open?
A calmer reception needs more than an AI phone service. NyxAI keeps administrative requests together from intake to a resolved response, with clear ownership for your team.
Support administration. Keep medical decisions with professionals.
- 01Intake
- 02Match
- 03Review
- 04Handoff
ExampleRUF-208 · A response has been promised
The call has ended; the request has not. No medical assessment or automatic appointment change.
Visible sources. Traceable approval.
Five channels. Who owns the next step?
Phone notes, email, forms, paper and insurer correspondence converge on the same practice. A promised response can be lost between these channels. The pilot brings requests together, flags missing information and makes administrative deadlines visible. It does not automate medical assessment.
Practical starting points
Start where work gets stuck.
Insurer correspondence
Make purpose, deadlines and required documents explicit. Unclear requests are clarified before information is released.
Team & capacity
Compare organisational alternatives when staff are unavailable. Availability and qualifications matter; practice management decides.
01 / Source
RUF-208 · A response has been promised
Fictional reception note: an administrative question about preparing for an existing appointment. A callback from reception has been agreed.
The review boundary
The call has ended; the request has not. No medical assessment or automatic appointment change.
02 / Your next step
- 1Check
- 2Draft
- 3Result
Only this example changes. Do not enter patient data.
Explore more: reception, documents, drafting, staffing, payments and quality management in the full German-language practice demo.
Open workspace (DE)Practice Intake Pilot
One workflow. A verifiable result.
One enquiry workflow with agreed intake channels, responsibilities and callback rules. The output is an actionable task list with traceable handoffs, not just a summary.
- 1
- Workflow & team
- 4–6
- Week target*
- 3
- Measurement dimensions
*After approval of scope, data access and interfaces. Handling time including review, queue age and rework are compared with the current process. No guaranteed saving.
What we need
- Authorised administrative intake channels
- Responsibilities, callback rules and contact preferences
- Permitted handoff to the existing task system
What your team receives
- Consolidated requests with a clear reference
- A callback task instead of an unearned completed status
- Open items and handoffs for the next shift
Integration is assessed for each practice. This demo is not production software and processes no real health data.
Before we talk
The important questions.
Is this an AI receptionist?
A phone assistant can be an intake channel. NyxAI focuses on the case afterwards: matching, open questions, responsibility and handoff. We assess existing appointment and phone systems before adding another tool.
Are prescriptions or clinical urgency decided automatically?
No. Clinical urgency, prescriptions, diagnosis and treatment are outside this administrative pilot. Unclear or medical questions go to the responsible professionals.
How are insurer requests handled?
The responsible practice must assess purpose, legal basis and the required information. NyxAI can flag gaps and prepare clarification requests. It does not automatically send full patient records.
What does the pilot include?
One team, one selected workflow, process discovery, agreed data handoff, review rules, test cases, team onboarding and a results report. The target is 4–6 weeks after scope, data access and interfaces are approved. It is not production operation of every module shown.
What does it cost to start?
The 30-minute pilot fit check is free. An optional workflow assessment costs €4,900 excluding VAT. General NyxAI pilot packages start at €19,800 excluding VAT; suitability, deliverables and the fixed price for your practice are confirmed in an individual proposal. Licences and operations are itemised separately.
Can we use real patient data here?
No. The public demo uses fictional examples only. Before a real-data pilot, we jointly assess data flows, access, contracts, retention, interfaces and applicable health-data and cloud requirements. A German server alone does not replace that assessment.
For practice teams
Different practice. Different starting point.
Three audiences. Specific administrative workflows. Explore interactive examples and a focused pilot.
Dental practices
Match existing documents, expose missing attachments and prepare a targeted follow-up.
Explore workflow & demoSpecialists & group practices
Map existing information to a draft. Missing or conflicting details remain visible for clinical review.
Explore workflow & demo